TENco

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THE EXCLUSIVE NETWORK

PRIVACY POLICY

PREAMBLE

TENCO SA (hereinafter: "TENco") is a company specialized in providing concierge services to its customers.
In order to guarantee its customers and subscribers with the best possible services, TENco collects and uses personal data. With the trust its customers have placed in it, TENco undertakes to keep the information collected in the course of providing its services scrupulously and strictly confidential.
In accordance with the Federal Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR), TENco commits to ensuring that all its data collection activities respect strong safeguards to prevent any misuse of your personal data.

GENERAL PROVISIONS

Data usage
Your personal data will always be used in accordance with the purposes for which they were originally collected; they may be processed, always within a legal framework, in the context of activities such as providing services, evaluating the usefulness of this site, managing data or providing technical support.
In particular, you may need to register with us to access our platforms or to order certain services. You will find details of the cases in which we collect data and details of said cases in the sections below.

Security and confidentiality

To ensure the security and confidentiality of the personal data we collect online, we use data networks protected by, among other things, firewalls and passwords that comply with industry standards.
When processing your personal data, we take appropriate technical, organisational, physical, physical, electronic and administrative measures to protect such information against loss, misuse, unauthorised access, disclosure, modification and deletion.
All hard copy archives are saved in accordance with Swiss law.

Access to your personal data

In accordance with the Federal Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR), you have a right to access the information regarding your person and which is held by TENco.
You can request a copy of the information we hold about you at any time by contacting us at contact@tenco.ch. Please note that we will ask you for a copy of an official document confirming your identity before responding to any request that may be sent to us.

Non-disclosure of personal data

Your personal data will not be sold, shared or communicated to third parties except as expressly listed below and when necessary for the performance of the services to be rendered by TENco to its customer.
In any case, third parties who may have access to your personal data for technical reasons have contractually agreed with us to use your data only for the agreed purposes, not to sell your information to third parties and not to disclose it to other third parties unless required by law.
In addition, we limit access to your personal information to employees who legitimately need it in order to provide products or services to TENco customers.
We will process your personal data in strict compliance with the procedure described in this Privacy Policy. However, we reserve our right to proceed otherwise if and when required by law.

COLLECTION AND USSAGE OF YOUR PERSONAL DATA

1. Personal subscription request

Data usage

To be able to apply for a subscription and contact you regarding a membership with TENco, we will ask you to provide us with personal information about yourself by entering this personal data in the fields provided for this purpose. This data is completely confidential and is only shared with TENco employees.

Personal data concerned
The term "personal data", as used in this chapter, refers to information that identifies you, such as:
• First and last name
• E-mail address
• Phone number
• Comments

Unsubscription, correction or deletion of personal data

Upon request, we may provide you with a copy of your personal information held in our records to correct any inaccuracies and to update outdated information. To exercise these rights or for any objection regarding the usage we make of your personal data, please send us an e-mail to contact@tenco.ch. We will answer you as soon as possible.
Please also note that your personal data collected at the time of the personal subscription request will be automatically deleted by TENco if the request isn't followed by the conclusion of a membership. However, some data, by law, must be kept for a specified period of time. This data will therefore be recorded until the expiration of these deadlines but will only be used to comply with legal requirements.

2. Partner subscription

Data usage

We will ask you to provide us with personal information about your company. This data is completely confidential and is only shared with TENco employees.

Personal data concerned

The term "personal data", as used in this chapter, refers to information that identifies you, such as:
• First and last name
• E-mail address
• Phone number
• Comments
Unsubscription, correction or deletion of personal data

Upon request, we may provide you with a copy of the personal information about your company that appears in our records to correct any inaccuracies and to update outdated information. To exercise these rights or for any objection regarding the usage we make of your personal data, please send us an e-mail to contact@tenco.ch. We will answer you as soon as possible.
Please also note that your personal data collected at the time of the personal subscription request will be automatically deleted by TENco if the request isn't followed by the conclusion of a membership. However, some data, by law, must be kept for a specified period of time. This data will therefore be recorded until the expiration of these deadlines but will only be used to comply with legal requirements.

WEBSITE COOKIES
Services d'analyse du web
We use services to analyze the use of our website and to report on the activities carried out on our site. This helps us build a website that is clear and relevant. The data used for these web analysis services are never processed in a personal way.
You may, at any time, disable the use of cookies by selecting the appropriate settings in your browser, however, it may reduce the website’s capacity.

Google Analytics

For web analysis, we use Google Analytics, a Google service headquartered in the United States of America (1600 Amphitheater Parkway, Mountain View, CA 94043 USA). Google Analytics uses cookies. The information generated by these cookies, such as the time, place and frequency of your visits of the website or your IP address, is processed by Google in the United States.
We draw your attention to the fact that on this website, Google Analytics has been supplemented with the code "anonymizeIP". As a result, visitors’ IP addresses are stored anonymously (masking the IP address) and transmitted to Google Analytics. Thanks to this code, your IP address will be shortened beforehand in the Member States of the European Union or in the other Member States of the Treaty of the European Economic Area. The full IP address is transmitted only in exceptional cases to a Google server in the United States where it will be shortened.
Google Analytics uses the information collected to describe the use of our website through statistics and reports.
Google will also disclose this information to third parties if required by law or to the extent that such third parties process the information on Google’s behalf.
You can block the installation of cookies by selecting the appropriate settings in your browser. However, such disabling may prevent the use of certain features of our website. Google Analytics offers a disabling option for the most popular browsers, giving you more control over the data collected and processed by Google Analytics. If you enable this option, no information about your visit to the website will be sent to Google Analytics.
However, the use of the disable option does not preclude the transmission of information to the FIFDH or other web analytics services that we may be able to use. For more information on the opt-out option provided by Google and how to activate it, please follow this link: https://tools.google.com/dlpage/gaoptout?hl=fr. For more information about terms of use and data protection please visit https://www.google.com/analytics/ terms/fr.html or https://policies.google.com/?hl=fr.

Type of data collected

• the IP address of the requesting computer
• the date and time of access
• the name and the URL of the consulted data
• the website from which our domain was accessed
• the operating system of your computer and the browser you are using
• the country from which access to our website takes place
• the name of your Internet service provider

Users may prevent the entry of cookie-generated data relating to the use of the website by the relevant user (including the IP address) to Google and the processing of such data by Google by downloading and installing the browser-plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=fr.

External links and features of third-party providers

TENco has no influence on the external content we refer to, nor on the respect of data protection provisions by third-party providers whose functionalities are linked to our website. In this regard, we refer you to the data protection guidelines of the following third-party providers as well as those of their subsidiaries:

Facebook Inc.
Instagram Inc.
Twitter Inc.
Youtube
Linkedin

In addition, TENco reminds you that it may transmit personal data relating to its customers to third party service providers when this is necessary for the performance of the services to be provided or rendered by TENco. In any case, third parties who may have access to your data for technical reasons have contractually agreed with us to use your personal data only for the agreed purposes, not to sell your information to third parties and not to disclose it to other third parties unless required by law.

AMENDMENTS TO THIS PRIVACY POLICY

Amendments to this Privacy Policy will be posted on the website, as well as information about any material changes.
TENco reserves its right to update or modify this Privacy Policy and any of its specific provisions at any time without notice. The changes will apply to the personal data collected after the new Privacy Policy is published.

This Privacy Policy was last reviewed on 22.02.2019.

Questions ABOUT THIS PRIVACY POLICY

If you have any questions about this Privacy Policy, a specific provision or our use of your personal data, please contact TENco at the following address:

TENco SA
Rue du Lac 124
1815 Clarens
Contact@tenco.ch
+41 79 365 10 21

Contact person: Tural Mammadov

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